Privacy Policy

Study Smiles Ltd is a limited company registered in England and Wales. Further company information can be found here.

In this policy, ‘Study Smiles’, ‘we’ or ‘us’ means Study Smiles Ltd who will be the controller of any personal data processed as described in this Privacy Policy.

We collect information that is necessary for us to provide you with the Product or Service you have purchased or to enhance your customer experience. Such information includes your name and e-mail address.

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When you enrol for a self-paced course on the Thinkific Platform, we keep any data you fill in yourself, such as your name and email address. Any quizzes, assignments or discussion comments you submit are also kept on the Thinkific Platform. Any personal data you enter for courses on the Thinkific Platform is kept for the duration that you keep the account open. Thinkific will also store the personal data you input to enrol on the course.  You can see their Privacy Policy here: Thinkific Privacy Policy

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If you participate in a tutor support Zoom session, Zoom will collect certain personal data.  You can read their privacy policy here: Zoom Privacy Policy

You do not have to disclose any of this information to browse our site. However, you will be unable to purchase specific services or products if you do not provide the basic information requested.

If, or when, you interact with us on social media platforms, such as Facebook, we may obtain information about you. The information we receive will depend on the privacy preferences you have set on those social media platforms.

We may use your information for a number of different purposes, such as providing you with the Services or Products you purchase, providing tutor support via email or Zoom, sending you information or communications requested and notifying you of any changes to our Services or Products.

Data protection law requires us to rely on one or more lawful grounds to process your personal information. Our relevant grounds are deemed to comprise:

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1. Performance of a contract: This is where we are entering into a contract with you or performing our obligations under it. For example, when you purchase Products or Services from Study Smiles Ltd.

2. Specific Consent: This is where you have provided specific consent for us to use your personal information in a certain way, such as to send you an e-mail.

3. Legitimate interests: The personal details of students and/or their parent/guardian is collected and used to support student learning, monitor student progress and assess the quality of our service.

Unless you have informed us otherwise, we consider offering you Products or Services produced by us that are the same or similar to your purchasing history/browsing behaviour to be our legitimate interest.

When we legitimately process your personal data in this way, we will consider any potential positive or negative impact on you and your rights under data protection laws.

We reserve the right to anonymise personal data gathered and to use any such data. Any data outside the scope of this Policy, will only be used by us when it is anonymised.

• We will never share your information without your consent.

• We will not sell or rent your information to third parties.

• We will not share your information with third parties for marketing purposes.

Personal information provided when purchasing an online course or digital downloads are stored by Thinkific.  You can see their Privacy Policy here: Thinkific Privacy Policy  We can view some of your details, such as your name, email address and progress through the course, but this personal data is stored securely by Thinkific.

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When you enrol on one of our courses on the Thinkific Platform, you will be asked to choose a password to enable you to access the online course and any other content.  You are responsible for keeping this password confidential and should not share this password with anyone.

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Any email addresses or telephone numbers we obtain, such as through providing tutor support, are stored securely on the company’s computer and password protected.

• We will only keep any personal information for as long as we have an ongoing legitimate business need to do so. For example, to provide our services, such as tutoring support, or to comply with applicable legal, tax or accounting requirements.

• When we have no ongoing legitimate business need in relation to your personal information, we will either delete or anonymise it.  If your personal information is stored in archived backups, these will be securely stored until deletion is possible.

Under data protection you have the following rights:

• Right to information – this means you have to right to know how we use your personal data.

• Right to access – this means you have the right to request access to your personal data that we hold.

• Right to rectification – this means you have the right to request us to amend your personal data if it is incorrect.

• Right to erasure – this means that, in certain circumstances, you can request for your personal data to be erased from our records. For example, if there is no compelling reason for us to continue to store it.

• Right to restrict processing – this means that, where certain conditions apply, you have the right to restrict the processing of your personal data.

• Right to object to processing – this means that, in certain cases, you have the right to object to processing of your personal data.

• Right to withdraw consent – this means you have the right withdraw any given consent that you may previously have provided for processing of your personal data.

If you want to exercise any of the above rights, please email us at info@studysmiles.co.uk

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If you have a concern about the way we are collecting or using your personal data, you can raise a concern with the Information Commissioner’s Office (ICO). The ICO can be contacted by telephone on 0303 123 1113 or via the chat mechanism on their website at https://www.ico.org.uk/
 

This website may sometimes contain links to the websites of third parties. For example, to enable you to easily access related information we think you might find helpful. Any third party’s website will be covered by their own privacy policy and you should check this prior to submitting any personal information on their site.  ​

Cookies are tiny text files stored on your computer. They store information that is used to help make sites work. Only we can access the cookies created by our website.

We use cookies for the following purposes:

• Necessary cookies – these cookies are required for you to be able to use some important features on our website. These cookies do not collect any personal information.

• Functionality cookies – these cookies provide functionality that makes using our website and services more convenient and enables more personalised features to be possible.

• Analytics cookies – these cookies are used to track the use and performance of our website and services.

You can control your cookies at the browser level but if you choose to disable cookies, this may affect and limit your use of our website.  You can always remove cookies stored in your computer via your browser settings.

We reserve the right to update or amend this Privacy Policy, such as to comply with law or to meet our changing business requirements. Any updates or amendments will be posted on our website. By continuing to access our website, online courses and products, your access and use will be subject to these updates and amendments.​

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Version: January 2025